Account Director

Job Overview

Are you a strategic leader who builds trusted client relationships, sees around corners and knows how to bring teams together to deliver exceptional work? Do you thrive on solving complex challenges, guiding long-term strategy and helping both clients and colleagues succeed? If so, we’d love to meet you.

We’re looking for an Account Director to serve as the senior strategic lead across assigned client accounts, ensuring excellence in client relationships, account performance and internal team leadership. In this role, you’ll provide high-level oversight of strategy, operations and delivery while acting as a key liaison between clients, account teams and agency leadership.

The ideal candidate is a confident strategic thinker, exceptional communicator and experienced team leader who anticipates client needs, manages risk and keeps complex accounts moving forward. You’ll guide strategy, strengthen client partnerships, mentor account staff and ensure the agency consistently delivers on its commitments. If you’re energized by leadership, collaboration and delivering strategically strong work, you’ll fit right in.

About Us

Odney was founded in 1985, which means we have 40 years of experience creating high-impact marketing and communications that deliver real results to help our clients grow and prosper. Our approach is simple: we gather the best minds, the most committed people and the ones who want to change the world, and give them the freedom, support and tools to flourish. Our team of highly skilled, highly motivated and highly dedicated individuals offers clients the creative and strategic firepower to reach new levels of success.

Our commitment to excellence pushes each of us to dig deep for our clients while respecting that we all have invigorating and important lives outside of our careers. We cultivate and encourage a strong work-life balance because we believe we all deserve time, attention and quality benefits. We‘re all at our best when we feel well-rounded and supported. If you want to work for a dynamic company that values your talent and well-being, join us!

Job Location

Bismarck, ND

Responsibilities

Client Leadership & Strategic Oversight

Own the overall health and strategic direction of assigned client accounts.
Serve as a senior client partner, guiding long-term strategy and ensuring alignment with client business objectives.
Lead high-level client communications, presentations and strategic planning discussions.
Identify opportunities for organic growth, scope expansion and value-added services.
Ensure client expectations are clearly set, managed and met across all deliverables.

Account & Operational Management

Oversee all account activity, ensuring projects are delivered on time, on scope and on budget.
Maintain visibility into account performance, resourcing and timelines.
Identify risks, challenges or changes in scope early and proactively address them.
Report client issues, changes, risks, missed deadlines or performance concerns to agency leadership in a timely and transparent manner.
Partner with leadership to develop solutions when accounts are off track.

Team Leadership & Management

Directly manage and mentor all account staff assigned to client accounts.
Set clear expectations, workflows and standards of excellence for account teams.
Provide ongoing coaching, feedback and performance management.
Support professional development and career growth for account team members.
Foster strong cross-functional collaboration with creative, strategy, media and production teams.

Internal Communication & Leadership Alignment

Act as the primary escalation point for account-related issues.
Ensure leadership has clear visibility into account status, risks, wins and challenges.
Contribute to agency-wide process improvements and best practices.
Model accountability, professionalism and agency values.

Qualifications

7+ years of experience managing teams within an advertising, marketing or creative agency environment.
Proven experience leading multiple accounts and complex client relationships.
Strong strategic thinking and problem-solving skills.
Demonstrated ability to manage, mentor and develop high-performing teams.
Exceptional communication skills, both client-facing and internal.
Experience managing scope, timelines, budgets and risk.

Perks & Benefits

Contact

Please send your resume to Gwen Butler, CEO at gbutler@odney.com.